Bituach Leumi

A deep dive into Bituach Leumi (Israel National Health Insurance)

Part I: How to feel empowered within a rigid bureaucratic system True story. A new immigrant called up her kupat cholim (HMO) and said she wanted to know if she could see a different doctor in the same quarter, because she hadn’t liked the manner of this particular doctor.  The clerk on the other end …

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Why the Concept of “Returning Israeli Citizens” isn’t Sexy

One of the interesting phenomena of being a healthcare advocate is the unique position of being yelled at, a lot, by many types of people. The other day was no different. The director of a bituach leumi branch, in response to my persistence in trying to help a client who had been rejected by bituach …

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